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Help Guide
Getting
Around Rebeccas.com
First and foremost you are in a secure area. Any information we receive at
this location will not be shared, leased or sold to any company or
organization and that's that. We want you to enjoy every experience you have
here as well as with our company, not just now but always. We do our utmost
to make your contact with us fun and beneficial. If you have any suggestions
to improve out site, we welcome them, just click
here.
When you arrive at our store,
you enter the "top level", our Home Page. You can always return to this page
by clicking the "Home" button or the header logo at the top-left of your
screen, no matter where you go in our store!
The Menu &
Search Features
We have outlined a variety of categories for quick navigation through our
virtual store. If you click on these categories, we will show you a list of
items known to fit inside them. In addition, behind our Home Page sits photos
and descriptions of nearly 3,000 separate items. If there is a particular
item you are looking for, we urge you to use the "Search" feature on our web
site. This allows you to search the store for a specific item or type of
items. Enter a simple description of what you might be looking for: You can
enter "School Carnival" and recommended games we offer will come up. You can
enter "costume jewelry" and hundreds of rings, bracelets, necklaces will come
up. You can search the jewelry list. Or, simply enter "Heart Rings" and
heart-shaped rings will come up. Once you have located an item on the list
that you are interested in, simply click on the item line and we will take you
to a photo of it. If you decide that this is the item you wish to purchase,
simply add it to your shopping cart. We encourage your input. If certain
classifications might be more appropriate to your needs or, if typing in a
keyword within our search feature does not turn up a satisfactory display,
please make your suggestions to us to our
Customer Service Team.
Ordering a
Catalog
We provide our most current catalog of over 2,000 items upon request. Since
we add items to our line regularly and print our catalog annually, this web
site is far more current than our catalog! We update our online
merchandise almost daily.
Ordering
Outside of The United States
We are currently only accepting orders that are shipping to the United States,
Canada, or Mexico.
Password
In the course of checking out from our online store (or before) you will be
asked for a password. We do not want your confidential internet provider
password. We are asking that you select an alternate password to
correspond with and access your Customer Information for our files. If this
is a first time use, you will be prompted to fill out a short form which, when
completed, will not be required to filled out again. Please make note of
your password. You will need your password to change any information in your
file and make future purchases at rebeccas.com. Your Privacy is important
to us. We never sell, share or otherwise exchange your information with
anyone.
Item
Availability
We ordinarily keep good reliable
inventory levels in our warehouse. At this time and for a while longer, this
site does not verify our inventory levels. If a shortage is detected in your
order you will be contacted immediately, at the phone numbers you have
provided in your Customer File or through email. Your order will be held
until you have responded to our notice. Most often we will enter a code: LQ
next to the item description. LQ indicates Low Quantity which tells you that
we have limited stock and suggests that there may be a time delay before these
items will be available once they are gone. The Code: NLA in the item
description indicates that the items are no longer in stock and no longer
available. We update availability frequently.
Parental Consent
Please caution children to consult with their parents before providing any
data about themselves, their purchasing profile, preferences or their
families. We frequently call first time customers to verify credit card and
other data as part of our security program.
Payment
Options
While in our secured site, orders that are processed online are paid for by
credit card only. We accept Visa, Master Card, American Express and Discover
Card. Again, please be assured that your transactions here are kept
absolutely confidential. Also, in the unlikely event that someone makes
unauthorized charges, the cardholder will simply not be liable.
Rebecca's Charges State Sales Tax
State Laws require companies to collect sales tax from residence shipping
merchandise to states where the company has established business
offices. Rebecca's main office and warehouse operations are in the City of
Euless, Texas (at the Dallas/Ft. Worth Airport): we are, therefore, required
to collect sales taxes on orders shipped to locations in the state of Texas.
Shipping Information
We realize that many of the orders we receive are time-sensitive, often
ordered for birthday parties, special events and holidays. We offer all known
forms of ground and air transportation from our location. Speed and
affordability of shipping is a concern we share with you and have a provided a
chart of the basic modes of transportation which should be sufficient to meet
criteria of affordability as well as delivery well within a ten day time
period from the date of your order. Other special shipping needs not covered
on our chart, should be communicated directly with our Customer Service
personnel after your order has been placed. They will be happy to discuss
costs of expedited shipments to you so that your personal deadlines can be
met.
APO/FPO
We service many Armed Forces outposts. Parcels under 70 pounds are usually
shipped Parcel Post. For international shipments, please contact our Customer
Service Personnel by dialing (your local country code for the
U.S.)-817-545-2745, ext. 3.
Checking Out
Follow the simple directions as you proceed through our store. Never hesitate
to call us for issues that are unclear in the check-out procedure or email
your questions if calling is not convenient.
We Stress
Communication
We are neither nameless nor
faceless. And we don't think you are, either. We urge you to communicate any
thoughts you may have about anything related to our Web site, our products,
our overall presentations to you or anything, no matter how small an issue it
may seem to you. We can only improve our service to you and to others by
being informed by you of how to do so.
Thank You For
Choosing Rebecca's Wholesale Novelties!
We know you have choices. We will do
all we can to deserve your return here! |
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Customer Service
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90 Day Guarantee
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Contact Us
Local Directions
Call Us
Now!
Toll Free (800) 777-2235
Local (817) 545-2745
Hours
Of Operation
Monday - Friday
9AM to 5PM CST
Saturday (Sept-May Only)
10AM to 2PM CST
Location
1001 South Main Street
Euless, Texas 76040 |
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